Correspondence

Within the Correspondence tab of the Tenant view it is possible to record details of both incoming and outgoing telephone calls, including:

1. Caller
2. Recipient
3. Date / Time of call
4. Arrears Correspondence - tick this if the call is in regards to arrears
5. Call summary

'Note' that after recording such detail it is only possible to update / delete the call record for one hour afterwards. This is to ensure that the integrity of the record is maintained.

You can also send free form sms/text messages from the correspondence tab.