For tenants that have not responded within the specified timescale to the first request from income details, reminder letters can be generated:
- Select Tenants -> Rent Reviews from the main menu
- Click on the pencil icon alongside the current rent review
- In the resulting screen, select the Housing Group for which you wish to generate letters and click on the associated pencil icon.
- In the review details for the selected Housing Group click on the '[ Generate second letter ]' or '[ Generate third letter ]' link.
- To obtain a printable / PDF version of the letter batch click on the Adobe icon.
Second and third letters will only be generated for those tenants were a response date has not been set.