Tracking tenant responses

After one or more letters have been issued to tenants in a housing group it will be able to track responses by recording the date on which responses are received from each tenant.

A response can be recorded as follows:

1. Select Tenants -> Rent Reviews from the main menu
2. Click on the pencil icon alongside the current rent review
3. In the resulting screen, select the Housing Group in which the tenant resides and click on the associated pencil icon.
4. A list of tenants to whom letters were issued will be listed. Identify the tenant from whom the response was received and click on the pencil icon alongside their name.
5. In the resulting pop-up adjust the Response Date is necessary and click on the ' Set Response Date ' button.
6. Close the pop-up by clicking on 'x' in the top right corner.