Configuring SMS Settings and Credits

SMS settings controls your sender identity, standard tenant messages and credit top-ups.

Open Admin → Settings, then select SMS under General Settings.

The summary shows Credit Balance, Sender ID, Tenant Balance Message, Tenant Work Order Notification and Auto Topup settings.

Updating Settings

1. Choose Options → Update Settings.
2. Where editable, enter a Sender ID of up to 11 letters or numbers.
3. Review the required Tenant Balance Message and Tenant Work Order Notification text. Preserve the replacement tags needed by each message.
4. Choose Yes or No for Auto Top-up. If enabled, set the Auto Top-up Threshold and Auto Top-up Bundle.
5. Select Update.

Message Tags

• --TENANT_BALANCE--: tenant balance.
• --TENANT_ACCOUNT_NUMBER--: tenant account number.
• --ASSOCATION_PHONE--: housing association phone number. Keep the spelling shown.
• --SUPPLIER--: assigned contractor.
• --RESPONSE_INTERVAL--: response days for the work order priority.

Keep the tags intact, including the surrounding hyphens. Review the message-length counter after editing.

Buying Credits

1. Select Buy Credits.
2. Choose Credits Required and select Next.
3. Review the Bundle and Order Total.
4. Select Place Order only when ready to purchase, or Cancel to return without ordering.

Auto Top-up purchases the selected bundle when the configured threshold is reached. Review the bundle and cost before enabling it. This page configures messages and credits; it does not itself send a tenant message.