Streamline tenant issue reporting

We're pleased to announce that we've added an exciting new feature to Affinity. 

Tenants can now raise any maintenance issues with their property via a form submission linked with your Affinity account. You'll be able to publish the web address of this form on your website or notify tenants via email, text message or letter.

This new feature is currently in public beta. During this time there will be no charge for its usage. At the end of the public beta phase if you wish to continue with the its use then get in touch and we'll advise how your regular subscription payments will be impacted.

Tenants can access the submission form via your Affinity account URL - for example; https://demo.tiltaffinity.com/report-a-maintenance-problem. The URL will direct tenants to a Maintenance Report form, in which they can enter their details, property details and details of the maintenance issue, as well as any photos they may have.

You can also find this web submission link by selecting Work Orders -> Tenant Issues from the main menu bar.

Also visible from this menu selection will be any issues raised by your tenants via the Maintenance Report form. 

Click on the magnifying glass icon beside the relevant issue that you want to review. You will then be able to decide if you want to Reject the issue or Convert to a Work Order for action by your maintenance teams or sub-contractors.

When you click on Convert to Work Order you will have the option to select the relevant property from the drop down list if it has not been matched to one of your current properties, and update any of the other information should you need to. 

During this beta phase we would love you get your feedback on this feature and your experience using it for both you and your tenants. You can email this and any other questions to us via support@tiltaffinity.com.