Server Platform
The Affinity applications is hosted on servers located within the Hetzner facility in Falkenstein, Germany. This is an ISO27001 certified facility offering extremely high levels of physical and data security, and we don't foresee any situation in which this service will be impacted by the current virus outbreak. You can view further details on our platform via the following entry of the online user manual - Where is my data hosted?
System Access
From your perspective, the cloud-based nature of our products means that they can be accessed from any location with an Internet connection, and on any device. This means that your employees can continue to access the systems from home or alternative locations if required.
If any of your existing users require assistance logging in from locations other than the office, e.g. if they can't recall their username, then they can contact us at support@tiltaffinity.com and we'll promptly provide the necessary details.
Support
Our standard support hours are 9am to 5.30pm Monday to Friday.
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